Welcome to our FAQ section. We have compiled the most frequently asked questions here to guide you in using our beauty devices and offer you a simple, effective and enjoyable experience.

1. Are IPL hair removal devices suitable for all skin types?
Our IPL hair removal devices are designed for a wide variety of skin types and body areas. For very sensitive skin, we recommend starting with a low intensity and gradually increasing it.

2. When can I expect to see the first results?
Results appear gradually. IPL hair removal devices reduce hair growth after just a few regular sessions, LED masks improve skin radiance in a few weeks, and the face/neck firming device provides a toning effect from the first uses.

3. Are the devices easy to use?
Yes, all our products are designed for simple and intuitive use at home. Each device comes with clear instructions, and our team is available to answer your questions.

4. Is it safe for the skin?

The IPL, LED and firming technologies offered by Maison Veluxe comply with current safety standards and are designed for domestic use under normal conditions of use .

It is recommended to carefully follow the instructions provided to ensure comfortable use that is suitable for your skin type .

5. How long does a session last?
An IPL hair removal session lasts approximately 15 to 20 minutes for the legs. LED masks require an average of 10 to 15 minutes, while the face/neck firming device can be used in just a few minutes.

6. Can the devices be used with one's usual care routine?
Yes, our LED masks and firming devices perfectly complement your serums and creams. For IPL hair removal, we recommend applying your moisturizer after the session.

7. Do you offer a warranty on your devices?
Yes, our products are covered by a manufacturer's warranty. In case of a defect, they will be replaced or repaired at no extra cost.

8. Why choose Maison Veluxe?
Because our devices combine proven effectiveness, refined design and cutting-edge technology to transform your beauty rituals into moments of well-being.

9. What is the lifespan of the devices?
Our IPL hair removal devices are designed to last for several years thanks to a high number of flashes. LED masks and skin-firming devices maintain their performance with regular use and proper maintenance.

10. Where can I ask my questions if I have a doubt?
Our customer service is available by email, phone, or via the contact form on our website. We typically respond within 1 to 2 business days (Monday to Friday).